Identity & Account Controls
Access is controlled through account authentication and policy-based platform access.
Safety & Security
Standards that protect customers and riders
We are committed to practical safeguards: verified profiles, trip and order records, clear support escalation, and policy-backed accountability.
Trip and Delivery Traceability
Orders and trips are recorded in the platform so issues can be investigated with reliable context.
Issue Reporting
Users can report concerns through support channels. Reports are reviewed and acted on based on policy.
Policy Enforcement
Our code of conduct and terms define unacceptable behavior and the consequences for violations.
Need Help Now?
For safety concerns, policy questions, or account issues, use support on the homepage and our legal contact channels.