Help for every request
Find guidance for deliveries, pickups, rides, charters, partner accounts, and payments.
COURIERHELPREADY
Courier support for clear deliveries.
Help for couriers handling deliveries, pickups, documents, small items, and request updates.
Help for couriers
Clear next steps
Use focused support paths so customers and partners know what information to provide.
Account assistance
Get help with profile details, documents, request history, receipts, and service access.
Follow-up after completion
Report delays, item issues, billing concerns, safety concerns, or service feedback.
Courier support
Keep delivery requests clear from pickup to completion.
Courier support helps partners understand pickup notes, delivery details, issue reporting, and account help.
Courier support topics
For customers
Get help with booking, tracking, receipts, payments, delivery notes, and account questions.
- Request support
- Payment and receipt help
- Service feedback
How courier support works
Choose your support path
Start with the page that matches your role or request type.
Share clear details
Include request type, timing, location details, receipts, and what changed.
Follow the resolution
Use Jackie support to track updates and complete any next steps.
Yes. Motorcycles can be used for eligible delivery and local movement requests, depending on the service area and onboarding requirements.
