Effective date: Jul 06, 2026
Jackie respects your privacy. This Privacy Policy explains how Jackie collects, uses, shares, stores, and protects personal information when you use our website, mobile app, delivery services, package pickup services, ride services, charter services, partner services, customer support channels, and related features.
By using Jackie, you agree to the collection and use of your information as described in this Privacy Policy.
1. Who We Are
Jackie is a Jamaica-focused mobility and delivery platform that helps users request services such as package delivery, store pickup, courier and relay services, bike ride-hailing, charter transportation, business deliveries, and related services.
For the purposes of this Privacy Policy, Jackie refers to:
- Legal entity: Conduence LLC
- Address: 30 North Gould Street, Sheridan
- Support email: hello@bookjackie.com
- Phone/WhatsApp: +1 876 370-0725
Where applicable, Jackie acts as a data controller for the personal information we collect and use to operate our platform.
2. Scope of This Policy
This Privacy Policy applies to:
- Customers and app users
- Website visitors
- Delivery senders and recipients
- Ride and charter passengers
- Business customers
- Merchants and business partners
- Delivery riders, drivers, charter operators, and partner applicants
- People who contact Jackie for support, complaints, or business enquiries
This Policy applies whether you use Jackie through our website, mobile app, support channels, social media links, QR codes, or other official Jackie services.
3. Information We Collect
We collect different types of information depending on how you use Jackie.
3.1 Account and Profile Information
We may collect:
- Full name
- Email address
- Phone number
- Password or login credentials
- Profile photo
- Account preferences
- Saved addresses
- Emergency contact details, where provided
- Communication preferences
3.2 Identity and Verification Information
For certain services, especially partner onboarding, safety checks, fraud prevention, or account verification, we may collect:
- Government-issued ID information
- Driver's licence or rider's licence
- TRN, where required
- Proof of address
- Vehicle registration documents
- Insurance documents
- Certificate of fitness or roadworthiness documents
- Police record status or related documents, where required
- Selfies, profile photos, or images used for identity verification
- Other documents needed to verify eligibility
3.3 Booking, Delivery, Ride, and Charter Information
When you use Jackie to request a service, we may collect:
- Pickup location
- Drop-off location
- Route information
- Recipient name and contact details
- Sender name and contact details
- Passenger details
- Package or item description
- Delivery instructions
- Charter or ride details
- Scheduled date and time
- Trip history
- Delivery status
- Booking notes
- Cancellation and refund records
- Ratings, reviews, and feedback
3.4 Location Information
Jackie may collect location information to operate delivery, ride, charter, and tracking services.
This may include:
- Your device location
- Pickup and drop-off coordinates
- Live trip or delivery location
- Driver, rider, or courier location during an active request
- Route and ETA information
- Location history connected to completed bookings
Location data helps Jackie match requests, show tracking updates, calculate estimated times, support safety features, and resolve booking issues. You can manage device location permissions through your phone settings. Some Jackie services may not work properly if location access is turned off.
3.5 Payment and Transaction Information
We may collect and process payment-related information, including:
- Payment method type
- Transaction amount
- Payment status
- Refund status
- Booking charges
- Tips, where available
- Promotions, discounts, or account credits
- Billing records
- Payment processor reference numbers
Jackie may use third-party payment providers to process payments. We do not intentionally store full card numbers or card security codes where those are handled by a payment processor.
3.6 Device, Website, and App Information
When you use our website or app, we may automatically collect:
- IP address
- Device type
- Browser type
- Operating system
- App version
- Device identifiers
- Mobile network information
- Pages viewed
- Buttons clicked
- Session activity
- Crash logs
- Error reports
- Performance data
- Cookie and tracking information
3.7 Communications and Support Information
When you contact Jackie or communicate through the platform, we may collect:
- Support messages
- Emails
- In-app chat messages
- Call records or call metadata, where applicable
- WhatsApp or SMS communication records
- Complaint details
- Incident reports
- Photos, screenshots, or documents you submit
- Ratings and reviews
3.8 Safety and Incident Information
To protect users, partners, and the platform, we may collect information related to:
- Accidents
- Lost items
- Damaged items
- Complaints
- Fraud reports
- Safety concerns
- Misconduct reports
- Cleaning or vehicle damage claims
- Delivery disputes
- Emergency support requests
3.9 Marketing and Preference Information
We may collect:
- Marketing opt-in or opt-out status
- Promotion usage
- Referral activity
- Campaign interactions
- Survey responses
- App notification preferences
4. Sensitive Personal Information
Some information may be considered sensitive under applicable law. This may include biometric data, health-related information, information about offences, identity documents, or other protected categories.
Jackie only collects sensitive information where necessary, such as for identity verification, safety incidents, legal compliance, support, fraud prevention, or partner onboarding.
We try to limit sensitive information to what is reasonably needed.
5. How We Collect Information
We collect information directly from you, automatically through the app or website, from other users or partners, and from third parties.
- Directly from you when you create an account, book a delivery, ride, or charter, add a saved address, contact support, submit documents, apply to become a partner, join a promotion, complete a survey, or send us a message.
- Automatically through device permissions, cookies, app analytics, log files, crash reports, location services, and tracking tools.
- From other users or partners, such as senders, businesses, riders, drivers, merchants, or customers who submit complaint or rating details.
- From third parties such as payment processors, identity verification providers, mapping providers, analytics providers, marketing tools, support tools, fraud prevention tools, regulators, law enforcement, or public authorities where lawful.
6. How We Use Your Information
Jackie uses personal information to operate, improve, protect, and support our services. We may use your information to:
- Create and manage your account
- Confirm your identity
- Process bookings
- Match users with drivers, riders, couriers, or charter partners
- Complete deliveries, pickups, rides, and charters
- Show route, ETA, and tracking updates
- Process payments and refunds
- Send receipts and booking updates
- Provide customer support
- Resolve complaints and disputes
- Investigate safety issues
- Prevent fraud and misuse
- Verify partner eligibility
- Improve app and website performance
- Personalize your Jackie experience
- Send service messages
- Send promotions, where permitted
- Comply with legal and regulatory obligations
- Enforce our Terms of Service
- Protect Jackie, users, partners, merchants, and the public
7. Legal Grounds for Processing
Where required by applicable law, Jackie may rely on one or more lawful grounds for processing your personal information, including:
- Your consent
- Performance of a contract with you
- Steps taken at your request before entering a contract
- Compliance with a legal obligation
- Protection of vital interests
- Jackie's legitimate business interests
- Fraud prevention
- Safety and security
- Legal claims or dispute resolution
- Other grounds permitted by law
For sensitive personal information, Jackie will only process that information where permitted by law and where necessary for a valid purpose.
8. Location Data
Location data is important to how Jackie works. We may use location information to:
- Confirm pickup and drop-off points
- Match nearby drivers, riders, or couriers
- Provide live tracking
- Calculate ETAs
- Improve routing
- Support customer service
- Investigate complaints
- Improve platform safety
- Prevent fraud or misuse
Drivers, riders, and charter partners may be required to share location data while online or completing a Jackie request. Users may be required to share location data during active bookings to use certain features properly.
11. Marketing Communications
Jackie may send you marketing messages about promotions, offers, new services, or updates where permitted by law. You can opt out of marketing messages at any time by:
- Using the unsubscribe option in the message
- Changing your app settings
- Contacting Jackie support
Even if you opt out of marketing, Jackie may still send service-related messages, such as booking updates, receipts, security alerts, account notices, policy updates, and support messages.
12. Payment Information
Jackie may use third-party payment providers to process payments securely. Payment providers may collect and process information such as:
- Card details
- Bank details
- Mobile wallet details
- Payment authorization information
- Fraud and risk signals
- Transaction history
Jackie may receive limited payment information such as transaction status, last four digits, payment method type, authorization status, and refund records. Your use of a payment provider may also be subject to that provider's terms and privacy policy.
13. Data Retention
Jackie keeps personal information only for as long as reasonably needed for the purposes described in this Privacy Policy. Retention periods may depend on:
- Whether your account is active
- Booking and transaction history
- Payment and refund records
- Legal, tax, audit, and accounting requirements
- Safety and incident investigations
- Fraud prevention
- Customer support needs
- Dispute resolution
- Regulatory requirements
When information is no longer needed, Jackie will delete, anonymize, or securely store it in accordance with applicable requirements.
14. Security
Jackie uses reasonable technical and organizational measures to protect personal information. These may include:
- Access controls
- Encryption where appropriate
- Password protection
- Internal security procedures
- Vendor security checks
- Monitoring and logging
- Backup controls
- Staff and partner access limits
- Incident response procedures
No system is completely secure. You are responsible for keeping your login details safe and notifying Jackie if you believe your account has been accessed without permission.
15. International Data Transfers
Some Jackie service providers may store or process information outside Jamaica. Where personal information is transferred outside Jamaica, Jackie will take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are used where required.
- Using service providers with suitable security controls
- Entering into contractual protections
- Relying on consent where appropriate
- Relying on transfer rules permitted by law
- Limiting the information shared to what is necessary
16. Children's Privacy
Jackie's services are not intended for independent use by children under 18.
Users must be at least 18 years old to create an account, book paid services, or become a partner, unless Jackie expressly allows a specific feature with parent or guardian consent.
If Jackie learns that personal information from a child has been collected in a way that is not permitted, we will take reasonable steps to delete or restrict that information.
Parents or guardians may contact Jackie if they believe a child has provided personal information to us.
17. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information Jackie holds about you
- Request correction of inaccurate or incomplete information
- Object to certain processing
- Request that certain processing stop
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Request review of certain automated decisions, where applicable
- Make a complaint about how your information is handled
To make a request, contact us at hello@bookjackie.com. We may ask you to verify your identity before responding.
18. Account Deletion and Data Requests
You may request account deletion or closure by contacting Jackie support. After account closure, Jackie may keep certain information where needed for:
- Legal compliance
- Payment records
- Tax or accounting records
- Fraud prevention
- Safety investigations
- Dispute resolution
- Enforcement of our Terms
- Regulatory requirements
19. Automated Processing
Jackie may use automated tools to support:
- Fraud detection
- Risk scoring
- Partner matching
- Route suggestions
- Pricing estimates
- Safety alerts
- Account security
- Service recommendations
Where required by law, you may request review of certain decisions made solely by automated processing that significantly affect you.
20. Third-Party Links
Jackie's website or app may contain links to third-party websites, services, payment tools, merchant pages, app stores, or social platforms.
Jackie is not responsible for the privacy practices of third-party websites or services. You should review their privacy policies before providing personal information.
21. Partner and Driver Privacy
If you apply to become a Jackie partner, rider, driver, courier, or charter operator, Jackie may collect additional information to assess eligibility, safety, compliance, and platform access. This may include:
- Identity documents
- Vehicle documents
- Licence documents
- Insurance documents
- Police record status
- Partner profile information
- Availability status
- Completed trips or deliveries
- Ratings and reviews
- Earnings and payment records
- GPS and route records while using the partner app
- Support and incident records
Jackie may use this information to approve, manage, suspend, or remove partner access where necessary.
22. Business Customer Privacy
If you use Jackie as a business, you are responsible for ensuring that any customer, employee, recipient, or order information you provide to Jackie is collected and shared lawfully.
Business customers should only provide information needed for Jackie to complete the requested service.
23. Data Breaches
If Jackie becomes aware of a security incident affecting personal information, we will take steps to investigate, contain, and respond to the incident.
Where required by law, Jackie will notify the relevant regulator and affected individuals.
24. Changes to This Privacy Policy
Jackie may update this Privacy Policy from time to time.
If we make important changes, we may notify users through the website, app, email, SMS, push notification, or another reasonable method.
Your continued use of Jackie after the updated Privacy Policy takes effect means you acknowledge the updated Policy.
25. Complaints to the Regulator
If you are not satisfied with Jackie's response to a privacy concern, you may contact the Office of the Information Commissioner in Jamaica.
Short Website Notice
By using Jackie, you agree to our Privacy Policy. Jackie collects and uses personal information to create accounts, process bookings, complete deliveries and rides, provide support, improve safety, process payments, and send service updates. We may share information with drivers, riders, couriers, charter partners, merchants, payment providers, and service providers where needed to operate Jackie.
Location Permission Notice
Jackie uses your location to confirm pickup points, match nearby drivers or riders, show ETAs, track active deliveries and rides, and improve safety. You can manage location permissions in your device settings, but some services may not work properly without location access.
Payment Notice
Payments are processed by Jackie and its payment partners. Your final charge may vary if your route, wait time, service details, or booking instructions change. Jackie does not store full card details where those are handled by a payment processor.
Publishing details
Confirmed publishing details:
- Conduence LLC
- 30 North Gould Street, Sheridan
- hello@bookjackie.com
- +1 876 370-0725
- Jul 06, 2026
Contact us:
Jackie
Legal entity: Conduence LLC
Address: 30 North Gould Street, Sheridan
Support email: hello@bookjackie.com
Phone/WhatsApp: +1 876 370-0725
